Frequently Asked Questions

• How should I prepare for a Virtual Tour?

  • By ensuring that your home is as clutter-free as possible. Keep kitchen surfaces free from incidental items - the more clear surface area the better. Removing magnets from the refrigerator door helps enlarge the kitchen, as does removing small kitchen appliances, such as a toaster, coffee maker, etc.

  • Turn ON all lights in every room to be photographed.

  • Open all draperies and blinds if possible.

• Is ViziTours insured?

  • Yes, we carry insurance for $1,000,000, so that in the event of accidental breakage, we are covered. However, the technology we use ensures that your rooms should remain totally undisturbed.

• Do you rearrange furniture or accent pieces for better views?

  • No, our insurance coverage dictates that we do not move or disturb your property other than to turn lights on and off.

• How long does a Virtual Tour take to photograph?

  • Our basic package typically takes over an hour and is dependent on the number of views you request. Once the camera has been set up initially at each property, it can easily be moved from location to location. Most of our time is spent finding and positioning the camera in exactly the right spot for optimum results. This is especially true for external shots.

• How soon will my Virtual Tour be online?

  • Usually a tour goes "live" within 48 hours. If required we can rush the processing to get a tour up and running the same day. (Call or email us for a quote for this special service.)

• Who chooses the views for the tour?

  • We prefer it if, in advance of the photo-shoot, you choose the views you would like included in the tour. However, we'll be happy to offer advice on the suitability of different locations when we arrive at the property.

  • Really small or dark rooms do not lend themselves well to 360 degree panoramic photography. We may suggest other options for these rooms, but the final choice is left to you, our customer.

• Can I change the number of views I want after ordering a package?

  • We're flexible, and want our customers to be happy with the results we provide! You may certainly increase the number of views.

If you need answers to other questions, which you feel might be shared with other ViziTours customers, please send it to us by email with FAQs in the subject line.

Email us at: sales@vizitours.com